Sprouts Farmers Market
Reviews and Complaints
Ignorant Manager at Warm Springs, Henderson store..Zero customer service !
Preferred solution: A merchandise credit
Sprouts Farmers Market - Customer Care Review from San Diego, California
Sprouts Farmers Market - Deli Department Review
Short Review on December&nbs-05:00;23,&nbs-05:00;2016
$0.99 problem---prove you are right--manager gets revenge--I am a terminal cancer patient
What I sent to their CS
FIRST OFF--LET BRING THE POINT I WAS WEARING FULL FACE MASK AND GLOVES--HINT--I AM SICK--CHEMO--I HAVE TERMINAL PANCREAS CANCER--100% TRUE----IT WILL LOOK GREAT AND SEEM TO HAVE MUCH GRAVITAS ON THE NET WHEN I POST MY EXPERIENCE TODAY---I have been going to Sprouts ever since the opening and before chemo--great service and prices----very happy until today and the (***) woman I was told was manager on duty (4PM Saturday 8/20).
THIS IS OVER $0.99 not a big amount and I usually spend between $60-$80 weekly for my family and myself in this store
I bought two mineral waters--2-for $3.00---"exact same brand and OZ's" one I was charged $1.50 and the other $2.49 were I saw the receipt--my wife paid--(I check because I have noticed the odd mistake on sales items before in your store) So I went to the same register and asked for refund--again $0.99 --First I was told I bought different brands---WRONG--I offered to walk back and prove it--no---then I was told they had different bottles one glass one plastic---without them going back to check---I ASSURE YOU THEY LOOK EXACTLY THE SAME--WITH TITLE CLASSIC MINERAL WATER AND MIXED IN SAME DISPLAY TOGETHER.
SHE RELENTED AND OFFERED REFUND--"BUT IT SEEMS OUT OF SPITE" TOLD ME TO GO TO THE END OF LINE---CANCER PATIENT???--MASK AND GLOVES??? 8 TO MAYBE 12 WERE IN LINE--MY WIFE AND SON IN CAR--I ASKED ARE YOU SERIOUS???????????? END OF LINE FOR $0.99??
IF I DON'T GET A WRITTEN APOLOGY VERY QUICKLY--OR TOLD SHE WAS SUSPENDED---SEE OW MANY POSTS ON INTERNET SITES--NOTE--I NO LONGER CAN WORK AS STEEL COMPANY MANAGER--I AM AT HOME EXCEPT ON HOSPITAL DAYS WHEN I BRING MY LAPTOP FOR MY 8 HR CHEMO SESSIONS--- SO LOTS OF TIME TO POST--- I CAN MAKE ABOUT HOW YOU TREAT "TERMINAL CANCER PATIENTS" WHEN THEY ARE WEARING MASKS AND GLOVES--MAYBE SHE DIDN'T KNOW I WAS DYING--BUT I OBVIOUSLY HAD MEDICAL ISSUES AND GOING 10 DEEP WOULD HAVE ME STANDING IN LINE FOR 15- 20 MINUTES---"IT WAS OUT OF SPITE" -----BUT NOTE I WAS 100% CORRECT
- Most things before today
- Customer service
Preferred solution: apology and reprimand to manger on duty
Sprouts Farmers Market - Manager Review from Wikieup, Arizona
Your staff/meat department
- Poor decision making
Sprouts Farmers Market - Produce Department Review
Sales
Lamb Meat
For several times already I have noticed the lamb meat for sale at your Elk Grove Store, is labelled 'halal' compliant. This means that the product has been prepared according to Muslim Sharia Law.
I don't have a problem with Muslim customers wanting to buy product processed according to their peculiar beliefs. However, I object to not having, as a non-Muslim, the option to buy 'non-halal' Lamb meat. Please address the issue for me and every non-Muslim customer who would like to have the alternative to purchase non-halal meat. I don't want to be coerced into buying any product processed according to sharia law.
Before I go to social media and begin to disseminate this issue for everyone to be aware of what is happening, surreptitiously in our grocery stores, please address this matter with fairness to the non-Muslims customers.
I don't want to be made feel like Sharia Law, in meat products, in particular, is being imposed on non-Muslims through the ignorance, negligence or carelessness of grocery retail chains like yours. Thank you.
Where do I go from here. Fall and they act like it never hapopened.
Sprouts in Littleton Colorado.
I went to get nuts and ended up getting a couple thing. I got in to line and the person checking out asked me for the number for the nuts.
i for got to tag them. I walked back because he was to lazy to. When I was walking back to the register, I did not notice there was water on the floor by the flowers and I slipped and fell. The manager happen to be watching me right as I fell.
He came over looked on the ground. Ok um are you going to help me up. No he did not offer help at all. I am handicap and no help.
So I made my way up and stood there as the manager was still looking at the floor. He asks what did I fall on so i look at the floor and there is small puddles of water. I also put my hand on my butt and my butt was wet. So I told the manager that there is water there is water and he says I don't see any water.
I am clearly pointing the water out and I even told him to look at my *** because there is water on my ***. He walked back to the register and finished my order. He asked are you ok I said no I hurt. He hands me a paper and pen and asks me to write down my name address and number.
So I do I asked can I speak to the manager and he said he was the manager and he started to ring up the next person. As he handed me my 2 bags. I said so what happens now he said he would call and never did. I called the main number I called the 1800 number I called the store no one would talk to me.
The next day I call the store and one lady said she will check in to it. I hear nothing till the next day when she calls and asks me what time was it so she can look at the footage. really u cant look it up. Then she says she cant find the footage.
wow.
So I guess because I had to go to the hospital I need to see my next steps. They have not called nothing
Chicken meat is very large (Breast, thighs) and spoils quickly.
I have bought meat many times at Sprouts and I find the chicken is abnormally large appearing GMO. The meat has spoiled quickly smelling sour within two days and had to be returned to store.
The meat is not labeled to be nonGMO as is many other products bought at this store. We have a right to know if we are eating genetically modified meat. This meat spoils quickly within 2 days of purchase date. Meat has been returned to the store and money returned.
I will no longer buy meat at this store and I go there once a week. Big turn over in staff. Recently I was rang up by possibly ESL and my receipt had three mistakes of over charging. I am a medical professional that applied to work (interested in vitamin area) and was not hired.
I was born in this country and can't get a job at this store although they have hiring signs on the glass doors.
Is that 100 words?
- Dangerous spoilage
- Raw chicken
Short Review on September&nbs-04:00;26,&nbs-04:00;2016
Spoiled St Louis Style Ribs
I bought raw pork ribs on 7/19 from the meat section at the Claremont Store in California. Today on 7/20 I opened up the package to put them in the crock pot.
They stunk so bad that I gagged and almost vomited. Needless to say I had to take them back to the Claremont store. The store manager acted as if I was bothering him and when I asked why the butchers could not smell how bad this meat smelled when they packaged it, he did not respond. He stayed quiet while he processed the refund on the register, handed me the money and forced himself to say "so sorry about this".
When a customer has to be an item back, it wastes their time and when the store does not even act like it deserves a sincere apology it shows the management of Sprouts does not value their customers. I shop here every week and left the store today not wanting to shop here anymore. Feel free to contact me if you want documentation of this transaction.
I have the receipts. Mary Henderson
- Dangerous spoilage
Preferred solution: Better quality control of meat and fish products. Have returned, salmon, shrimp and now pork ribs. Managers who care
Sprouts Farmers Market Parking Review
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this is not a deli problem its meat department problem so please stop blaming the deli for this everyone is human, have a little compassion because many times we bend over backwards for the customer and it goes unnoticed. we at sprouts try our best give the best customer service and try not to make mistakes but *** happens