Sprouts Farmers Market
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot always cheaper than Trader Joes
- More here who are lesser happy with their job
- More who are lesser happy with their jobs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huntington Beach, CaliforniaDenied Service with a Mask
- Near my home
- Fruits and vegetables
- Horrible attitude and contempt for their customers
- Discriminatory practices
- Poor decision making
Mask mandate foolishness
User's recommendation: Go in without a mask. Show them this is a farce
Lodge a complaint
Preferred solution: Fire the manager
User's recommendation: Shop elsewhere
Gift card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Temecula, CaliforniaDiscrimination
- Discriminate against those not able to wear masks
Preferred solution: Repeal mask enforcement
User's recommendation: Boycott until masks are no longer enforced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Prescott Valley, ArizonaRefused entry for no mask
I told your sprouts guard I could not wear a mask for health reasons. He said I could not enter and would have to do online order and pick up.
Why, I ask, is a mask required, even if they do work?
If you are one of the 1 to 2% who even catch covid you have a 99.6% chance of living! You have a greater chance of being hit by a car than you do of dying by covid. You have lost all rational thinking.
Oh, you say you are going by CDC guidelines? Really?
From which day? In March and April they said not to wear masks. Why are you now going with the flow? There is no science, real science, that shows any benefit to wearing them.
In fact, studies on nurses have shown that those who wore masks were more likely to get URIs than those who didn't. Stop listening to CNN, CDC, MSNBC, Fauci and the like. Question everything and think for yourself.
Furthermore, you have no right to refuse entry and are in direct violation of ADA laws. Also, you are breaking OSHA rules by requiring your employees to be masked.
Wait till one of them wakes up to that!
You are NOT a health food store when you require people to wear unhealthy face coverings. You are not interested in health when you fan the fear. You are not promoting health when you bully people.
I used to spend thousands at your store every year. No more.
You are working hand in glove with those who want to turn us into a marxist state. Think about it carefully. If you usher in communism you will no longer exist. Choices disappear, food becomes scarce.
You are a little guy and won't be on the list of survivors.
It's time for you to take a stand against those who erode our constitution and return freedom to the people. If the fraction of a percent who are most at risk are fearful then they can stay home. Simply post signs at the door announcing that people must take responsibility for their own health.
If they feel at risk then THEY can order online and do pick up. The rest of us want to live in a free world.
End the tyranny!
Heather Phillips.
- Anti freedom medical discrimination
Preferred solution: Allow people without masks to shop in the store.
User's recommendation: Do not shop here again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaUnlawful mistreatment of those medically exempt from wearing a Mask
I live just a few miles away from Sprouts and have been shopping there exclusively, for roughly 6 years, spending several hundreds of dollars weekly. Since your new unlawful MASK rule, I have NOT been back. Your store in Westwood, CA and your stores all over California are violating Civil Code: 51, as well as your OWN Code of Ethics on your website. It is UNLAWFUL to restrict someone who CANNOT wear a mask, from freely shopping in your store. Do you also realize how many people cannot afford to pay for delivery, or who don't have access or the ability to order online? Do you realize that it is unlawful discrimination to NOT allow all people to freely shop in your store? I have witnessed elderly people, who already cannot breathe well, let alone walk comfortably, get harassed because they pulled their mask down, under their nose, to actually be able to breathe for a second! Walmart has already stepped back their inhumane mask policy and it is time for Sprouts to join the RIGHT side of the law.
There are numerous valid reasons why thousands of people literally CANNOT wear a mask:
ADHD
Agoraphobia
Anxiety
Asthma
Chronic Sinus Issues
Claustrophobia Chronic Inflammatory Response Syndrome (CIRS)
Chronic Obstructive Pulmonary Disease (COPD)
Chronic Regional Pain Syndrome (CRPS)
Deaf and Hard of Hearing
Depression /other mental health
Deviated Septum
Down Syndrome
Dysautonomia
Emphysema
Epilepsy
Hyperemesis Gravidarum (HG)
Hyperhydrosis
Hypoxia
Lung Cancer Lung Disease and other assorted issues
Multiple Sclerosis Panic Attack / Panic Disorders
Pleurisy
Post-Partum Anxiety (PPA)
Post-Partum Depression (PPD)
Post-Traumatic Stress Disorder (PTSD)
Pulmonary Embolism
Raynaud's Syndrome
Reflex Neurovascular Disorder/disease
Sensory Processing Disorder
Vertigo
I implore you to rethink this policy or AT LEAST offer Mask-Free shopping hours. If you need details as to the MANY ways Sprouts is violating laws and freedoms, please watch this video, especially made for SPROUTS.
- Location and pricing
- Location
- Most things before i was discriminated against
- Discriminate against those not able to wear masks
- Mandatory mask wearing
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Demand mask-free shopping hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHarassed and mocked
I do not wear a mask due to my religious beliefs and under the California civil Law, I have the right to shop inside your store without being harassed or intimidated for not wearing one. A store can not make a policy that violates established law and your manager in Lincoln Ca Sprouts Store approached me (luckily after my purchase was complete) and said I could not shop in the store without a mask.
I told her me/my religious beliefs for not wearing a mask, can not be discriminated against according to Civil law (codes 42 and 51).
She laughed and said she had not heard that one and I said she should look up that law as it hold a hearty fine for discrimination against me.
I was already walking out she said next time wear a mask.
A month before I was not harassed and was let alone to shop in your store without a mask, but almost overnight, this unlawful policy has become a unlawful witch hunt for those whom do not wear a mask.
I will be back but without a mask and I'm hoping you see this policy is not a law but is breaking laws and I hope you fix it before many lawsuits are brought against your store and the people working there.
As. I have been a loyal customer for a while, and I spend a lot of my hard-earned money in your store.
Sincerely,
Joan Marenger
joanmarenger@***.com
- Products stocked
- Unlawful acts
Preferred solution: Stop the harassment of non-mask wearers
User's recommendation: Allow people to be mask free
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oceanside, CaliforniaNon mask shopping time!
Dear Sprouts (Aka my favorite grocery store),
Your business has the chance to be a LEADER in the retail industry by offering this:
"Special shopping hours for those without a mask."
At the beginning of this situation, many retailers had special shopping hours for seniors and disabled.
Its time for you to PROVIDE THIS RIGHT AWAY:
SPECIAL SHOPPING HOURS FOR THOSE WITHOUT A MASK
Curbside shopping or instacart delivery is not fair and equal access, because there is an additional cost, and shoppers cannot browse and look for new items and experience an enjoyable shopping experience.
Further, this discriminates against those who do not have access to technology.
Offering SPECIAL SHOPPING HOURS for those who cannot wear a mask creates REASONABLE ACCOMMODATIONS (as required by federal, state and local laws).
NOTE: These hours are to be reserved for mask-free shoppers ONLY, so the shopping experience will be relaxing and enjoyable. Those who wear a mask are to shop during the mask hours.
BENEFITS for YOUR BUSINESS:
YOU will be recognized as a powerful community leader in creating a fair, just and equitable shopping experience for all your patrons in this way:
1.
Shoppers who cant wear a mask can shop in comfort and confidence free of discrimination, harassment and intimidation (which violate federal and state civil rights laws)
2. Associates will not need to spend time checking to see if shoppers need to wear a mask
3. Further, ASSOCIATES who cannot wear a mask could be assigned to work those hours.
4.
This demonstrates YOUR commitment to your ETHICS and COMPLIANCE for NON-DISCRIMINATION policies.
5. Your business can avoid costly and embarrassing discrimination lawsuits
I look forward to an enjoyable mask-free shopping experience!
Sincerely,
Hayli :-)
Thank you for doing this so I can enjoy shopping again!!
- Discrimination
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brentwood, CaliforniaHarassed, Intimated, Discriminated Against and Trespassed from Sprouts
This morning I tried to peacefully enter Sprouts in Brentwood, CA, expecting free and equal access, regardless of my religious beliefs or medical condition (as protected under California Civil Code 51.7 and 51(b) - applicable to any business establishment of every kind whatsoever) as I had in the past many times. I was, however, held at the door by an employee who said it was company policy that I must wear a mask.
I explained that I am exempt due to my medical condition and religious beliefs and I offered to show him all the legal documentation supporting those exemptions. He refused to look at the paperwork and said he would have to get the manager if I did not put on a mask. I said I would wait outside to speak to him. The manager, Isaac, came out and I explained the same to him what I had said to the employee at the door.
He also refused to look at the documentation and discriminated against me because of my medical condition and religious beliefs (to not take his medical advice to wear a mask) by barring my entry. I calmly explained to them it was a violation of my civil rights (both on a federal and state level) to not give me free and equal access to their store, free from harassment or intimidation, but they still refused my entry. I then said I would have to call the police to report a crime in process. Isaac then said he would be calling as well.
The police arrived and explained I could sue Issac for violating my civil rights but would not do anything more to my aid. Issac offered curbside assistance to me but since that would deny me the freedom to browse the store like any other individual, I said I want to be treated equal and have free access to shop like everyone else. He then had the police trespass me from the store.
This type of criminal behavior is unacceptable and must be stopped!
People who cannot wear a mask for medical, psychological or religious reasons by law must not be intimidated, harassed or discriminated against! There has to be allowance made for those who don't wear a face covering to have free access to their store.
- Will not let people without masks shop at their store
- Aggressive management
- Refused my money for my produce because i could not wear a mask
Preferred solution: Let the company propose a solution
User's recommendation: Avoid this store until they change their policies to align with the law.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMedical exemption mask wearing
I was in the Temecula, CA store today and before i could even walk into the store, a female employee shouted at me from the parking lot to put on a mask. Then i walked 10 feet into the store and was approached by a male employee that asked if i had a mask.
I said yes, i do, but i am medically exempt. I then walked another 20 feet and was contacted by the vitamin dept. manager telling me to put on a mask. I told her i was M.E.
and she said, you have to wear a mask anyway. I asked to speak to the store manager who told me that it doesn't matter if i'm M.E. or not. I had to wear a mask or I had to leave.
So, according to the ADA, I am not allowed to be discriminated against. Right? I asked, do you treat all of your disabled/handicapped customers like this? He said no.So, if you have a Medical Exemption, Sprout's does not want you in their stores and will refuse service to you.
Ok. Got it.
Preferred solution: Apology
User's recommendation: Sprout's doesn't want your business if you have a medical exemption/reason to not wear a mask.
NO REPLY FROM SPROUTS TO REGARDING ADA NO MASK STORE HOUR REQUEST
My ADA Reasonable Accommodation Request Regarding " No Mask" Store Hours At Sprouts Farmers Market Was Never Addressed By Sprout Corporate Management. No Mask Store Hours Are, For ADA -American With Disabilities Customers Who Are Unable To Wear Face Masks, Due To Medical Conditions.
Currently, There Is NO Legal REMEDY FOR ADA
Customers Who CAN NOT WEAR FACE MASKS TO SHOP
FOR GROCERIES! PLEASE NOTE: Pick Up And Delivery Options AT Sprouts Still Discriminate, Against ADA Customers Because We Have To Pay For This Service Because, ADA Customer Are BANNED To Shop AT SPROUTS
Because They ARE UNABLE TO WEAR A FACE MASK!
User's recommendation: FACE MASK POLICY DISCRIMINATES AGAINST ADA CUSTOMERS WHO ARE UNABLE TO WEAR ONE!
Employee harassment
Over a month later, and still no response from corporate or customer service. I had to call the store directly to follow up and they still have not replied either. Very disgusted with the lack of concern and absolutely NO CUSTOMER SERVICE!!!
Toward the end of my shopping- he was harassing me through the aisles and almost hit me with his cart. And I asked him repeatedly to stop talking to me and he continued to the point where another worker took me over to her register to help and I stayed behind- until he left- for fear of my safety. Ive left the entire story with the manager m, customer service, and corporate offices hoping for some resolve ASAP. Ive shopped at Sprouts for several years and never had this type of situation before.
It is sad and disheartening, to say the least. Sprouts should not allow this type of employee behavior.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Winter Park, FloridaAwful products, disgusting food displays
We visited the Winter Park Sprouts today for a mid week shop, we have been aware of the company's decline in product quality for some time now but thought to give it a try as we were passing. Terrible experience, firstly, the vegetables, disgusting, leeks black and enormous with damaged root.
Carrots slimy, broccoli brown and black not green and vibrant. We bought what looked like a nice handful of asparagus (packaged) as the open asparagus was man handled and rotting. We advised the server who had been with the company some 7 months, she replied with sorry about that.
We got home and my wife opened them, absolutely disgusting, rotted centers, we salvaged 7 pieces of 20. This has been carrying on for far too long now, my advice to any farmers supplying them would be get out asap, this company does not care about product only profit.
FYI, the server advised that they had not received the days delivery, so they are well aware of the disgusting alleged fresh produce they are selling.
- Staff
- Poor produce
Preferred solution: Let the company propose a solution
User's recommendation: Carry on down to BJ's
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I later found an update that by my going to a Trader Joes: when items, I had been looking for, I had not seen on the shelf. As they were on the shelf, on my last visit here.
Vs. the current visit: still showing shelf labels to the items I been searching for --- that verifies the items as current items. As these out of stock items, I wanted to purchase a replacement; and it took time/effort to find an employee at a store like Trader Joes, during this pandemic time. Once I found an employee, the first such person was of the opposite sex.
But during the chat, as the context of the chat became detailed in the products. Eventually, a higher level person walked into the area (?coinc?) He 'broke into' the chat, immediately knew what the chat was about. I wonder how (sic) Then why were no such upper/intermediate personnel NOT AROUND, when I/customer needed them, at the time.
As Trader Joes is like driving on the road, in a neighborhood of upper-attituded society: too many cars with too much traffic. The Trader Joes upper person broke into the chat as if I was intruding the life of the Trader Joes employee.