Sprouts Farmers Market
Sprouts Farmers Market Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sprouts Farmers Market has 2.5 star rating based on 292 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fruits and vegetables, Location, Great prices and options for healthy produce.
Cons: Customer service, Discrimination, Poor decision making.Recent recommendations regarding this business are as follows: "Great store to shop at.", "Shop here if you don't mind all the above, otherwise look for a better place to shop.", "Vons has better produce", "None. Customer service is a thing of the past", "Be aware that you may have a young confused male employee who feels he is female despite all signs proving otherwise, share your women's bathroom and ask how you're doing while you're doing it. They don't have a unisex bathroom for him and if you dare to say you felt uncomfortable you will be treated as a hate filled leper.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sprouts Farmers Market has 2.5 star rating based on 292 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fruits and vegetables, Location, Great prices and options for healthy produce.
Cons: Customer service, Discrimination, Poor decision making.Recent recommendations regarding this business are as follows: "Great store to shop at.", "Shop here if you don't mind all the above, otherwise look for a better place to shop.", "Vons has better produce", "None. Customer service is a thing of the past", "Be aware that you may have a young confused male employee who feels he is female despite all signs proving otherwise, share your women's bathroom and ask how you're doing while you're doing it. They don't have a unisex bathroom for him and if you dare to say you felt uncomfortable you will be treated as a hate filled leper.".
Most users want Sprouts Farmers Market to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ventura, CaliforniaForced to share a bathroom with male employee
I go to Trader Joes and Lassens more often now and decreased my trips to Sprouts. Btw, the way I let them know there was an issue was by a yelp review which they removed several times. No one reached out to me following the yelp review.
You should have gotten him his own bathroom. His mental comfort should have been equal to, not more important than that of the many women forced to hear his deep voice asking how they were doing while they were in a stall and had no clue that he'd be in there too. You didn't care about us and many of my female friends were very upset. To this day, even though he's long gone, I still go to Sprouts only when necessary.
The whole experience was So uncaring of the many. You believe in him and in trans lifestyles? Great, but honor your customers too and hire him when you have a bathroom for him. Btw, when some of my friends expressed their discomfort, they were treated like hate mongering lepers by your staff.
None of us hated him, we resented You for not caring about our comfort level and taking necessary steps when hiring him. And yes, I am referring to him as a him. I identify him as a man .
He has a total right to identify himself as he likes but that doesn't mean I have to agree. Again, my beliefs and comfort level need to be equally respected as are his.
- More caring of wokeness than of customer base
Preferred solution: Apology for horrible attitude when I asked if the employee still worked there, (I wouldn't use the bathroom again if he did) and assurance that future trans employees will be using a unisex or family style bathroom, not the multi stalled ladies room.
User's recommendation: Be aware that you may have a young confused male employee who feels he is female despite all signs proving otherwise, share your women's bathroom and ask how you're doing while you're doing it. They don't have a unisex bathroom for him and if you dare to say you felt uncomfortable you will be treated as a hate filled leper.
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Verified Reviewer | Spring Hill, FloridaHorrible Produce and overpriced products
Shopping at the Port Richey Florida store was a huge disappointment. They are supposed to be opening a new store in Brooksville, but after my experience at this store, I will not be shopping at their new location.
All of the produce we purchased started smelling horribly the very night we bought it, and was inedible the next day.
Walmart has better and they are near the bottom of the barrel. Find another place to get your produce.
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Verified Reviewer | Santa Fe, New MexicoVERY poor and unfriendly customer service
Review for Sprouts in Santa Fe, NM: I have been shopping at both stores in town for a long time and have hesitated to post reviews until now. My main observation is the constant poor and rude customer service I receive at both locations (except for the manager at the downtown location and 2-two clerks I could name directly, at both stores).
Most cashiers, particularly at self-checkout, are unfriendly at ALL times, they stand there completely unhelpful, looking like they REALLY would like to be somewhere else, and are annoyed if help is requested, they never greet the customers, say hello or thank you, leaving customers with the sensation the customer is not welcome there. Maybe they aren't, and Sprouts does not care for their business. This might be a matter of bad or absent training overall.
I decided to post this today after yet another such experience and after overhearing another customer expressing similar feelings to her partner after checkout.
I will limit my shopping at both locations if not outright stopping to take my business to these stores. There are MUCH better grocery stores here in town, and most of them provide MUCH better customer experiences.
- Some good organic choices
- Rude customer service and unhelpful or annoyed clerks
Preferred solution: Better and professional customer service.
User's recommendation: Shop here if you don't mind all the above, otherwise look for a better place to shop.
I was given special help.
Exceptional help from Jamie at the Poway Sprouts store. Jamie went out of the way to help me with my shopping experience.
User's recommendation: Great store to shop at.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chandler, ArizonaProduce for sale; moldy
On Friday I went into your store. Time 4:00 pm.
09/01/2023. Sprouts. Ray and Dobson. Chandler Arizona
My intention to purchase vegetables, water and eggs.
I got my water noticed shelf empty.
My gallon jugs out front in front window $5.75 a gallon Hp. Ive been picking it up in the Aisle 2 for $7.00. Hmmm. Response oh weve been having a difficult time getting that water in.
Not all summer you have not.
My main concern was I wanted corn on the cob, I approached the Produce associate standing next to the watermelons and asked him where the corn was as it wasnt over by produce area. He pointed to the shelf across from the Bananas, which never change their home. He goes on to say there are some cleaned and wrapped over in the salad greens. I declined.
I headed to corn. What I saw was not fit for human consumption and I remarked out loud, this was ready for the hogs. It was not arranged nicely, leafs mildew looking, me picking out two and checking the corn slightly. I really didnt want to buy this but I took two.
As I finished up the remainder of my shopping in the bread section and pastries, I saw a very large container with ice and filled with fresh corn on the cob.
right next to checkout. I commenced to growl, you know like a dog being attacked. I returned to that same team member and said, I have something to say, why would you direct me to corn that was unfit when in fact a container not 10 feet away full of fresh corn on Ice.? I said, Im going to contact corporate and let them know how I feel and what you did not do.
Now he says, oh right I was just going to take that into the back and he commenced after our encounter to take that fresh corn into the back. Your Mgr is Telling Your Associates to do this and you know it and I know it. So I want you to know that go ahead hire the handicapped to do your dirty deeds.. and make fun of it.
This is not the first time Ive dealt with this. This store needs attention. Your Corp officers need to address this.
I have cut back going shopping. I elected to shop at your store and one other.
Im going to shop less, eat less, be more careful with whom I give my money too. Im going to try very hard not to visit YOU again. Im embarrassed for YOU who sit around the board and scoff and laugh at what you know we need as you raise the prices to feed your Golden Parachutes. Yes I know Business talk and Im savvy..
I know the business world.
There is a beautiful dissertation 100 pages written by a student about Kroeger and Sprouts..
I was very impressed with what he had to say. And he shared your future earnings and sales..
User's recommendation: I’m trying very hard to understand the reasoning of a Team member acting on the part of the store. Sending the wrong message. I care enough about myself, the pride I feel when I purchase my groceries. I want my grocer to show the same pride. I will no longer pay homage to this store or any Sprouts.
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Verified Reviewer | Denver, ColoradoCustomer Service
Spent over $100 at checkout with multiple items at Wheatridge Co Sprouts. Checker did not even attempt to help bag but took next customer.
I am a senior citizen so it took me some time. Finally this nice young man, a customer, asked if he could help.
User's recommendation: None. Customer service is a thing of the past
Poor quality vegetables
I miss the old Henrys Farmers Market
Prices up every week for mediocre vegetables. Bins for fruit, grains etc are poorly maintained or empty.
User's recommendation: Vons has better produce
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Verified Reviewer | Tucson, ArizonaI wanted to express how very helpful & friendly Lorie has been.
Lorie is always friendly & helpful & she went the extra mile when I was soaked from the rain one Saturday.
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Verified Reviewer | Longmont, ColoradoOvercharging
Sprouts is constantly charging more at checkout than what the posted prices are at on shelves, etc. I often have to go back and ask for refunds.
The store manager and cashiers acknowledge that this is a common occurrence. For example yesterday I was charged $1.49 a piece for green peppers which were labeled $.99 a piece at the bin.
User's recommendation: Be vigilant about what the posted prices are and pay attention at checkout. Or maybe shop elsewhere?
Clueless workerd
Sprouts in Ventura:
Customer service is horrible. If you ask one employee To help you find a certain item, they always tell you they dont know, and thats it They never bother to find someone or ask someone who does know.
You get the old pass the buck routine and can never get any resolution to anything at this store. Very few employees actually care about the job and make an effort Horrible!
User's recommendation: Don’t even bother with this store.
Suggestion for pricing
I was in store today and was looking to price some frozen breakfast sausages. They were in freezer bin near deli, but the tiny price stickers were mounted on BACK of the case ((at least 30inches from closest I could get to them, even bending and twisting).
No one around to help. I gave up and went to checkout. Cashier and two other employees were at register. I told them if my problem, but I was half way thru checking out.
they said to call "corporate". They did not have number. I saw an asst manager as I was leaving. She also said call corporate and I asked for number.
She went back to office to find it but could not?!?
Suggested I check internet. I think your internal communication could be better and please make it easier to read the prices.
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Verified Reviewer | Las Vegas, NevadaNOT a Quality Supermarket, Despite the High Prices
I'm very unhappy with Sprouts because:
- Prices are WAY to high for what one gets
- Advertised sale Gluten Free items weren't available, or not discounted. This is a Bait-and-Switch - Illegal.
- Staff isn't visible, and when you grab someone, such as the Deli Attendant (i.e., black, young, female) who was already walking through the store, she told me she didn't know, &walked off.
- I asked Nick (store Manager) what his company's cooperate office phone # is to complain, & he just searched Google.
He told me he wouldn't provide me with the # he had. Very rude with blue finger nails - very unhappy & unprofessional looking.
- BIGGEST COMPLAINT: Plastic and Paper Bags are normally included in the cost of shopping at the store. You have now put this burden (without lowering your already high prices) on the customer. Sprouts started Charging Customers $0.10/plastic Bag.
You are doing this for the environment, yet you are STILL offering them? Even if they are stronger then normal, if the store truly cared about it, they would stop providing plastic. Also, paper bags are biodegradable. Why not offer them?
It's because it's more expensive.
Offer free Plastic or paper bags or I'm not returning. Unbelievable!
- Did not offer free plastic bags nor paper which are biodegradable
- Have to buy plastic bags yet they still offer them for sale
Preferred solution: call me to tell me how they changed their policy
User's recommendation: Shop somewhere else
Why I'm being subpoenaed
I need information of while being subpoenaed for an incident that happened three years ago, or some at the sprouts store on Lake Mead and Buffalo in Las Vegas Nevada
Preferred solution: I need it I need information
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Verified Reviewer | Grand Junction, ColoradoMeat Department, band saws
Hello,
First let me give you a little background that may help you understand why I am writing today.
I live in Fruita CO, about 19 miles from the Spouts market that I or my wife shop at weekly.
I was shopping at my local Sprouts market two weeks ago Saturday, and as I have always done in the past, I requested two 14 oz Tuna steaks cut from frozen, so I could use them later in the week. If I purchase from the counter, they usually go bad before I can eat them.
I had to purchase an enormous chunk of tuna that I then had to thaw and slice into three pieces. Most people know, you can't refreeze Tuna once it has been thawed. What a waste of food...
I also ask for special cuts of beef or even pork that requires the workers behind the counter to cut them to my satisfaction. I was disappointed with this as well.
So, I was informed that they cannot provide the excellent customer service I have come to expect any longer, as the Band Saws have been taken away.
Also...
Spouts no longer provides grocery bags any longer. Yes, I get the plastic thing, but the paper bags decompose with no issue. I use my grocery bags as trash bags. So, let's think about that for a minute.
Now that I have no paper bags to use as trash bags, I now purchase thicker, less environmentally friendly plastic trash bags. Instead of using bags that can totally decompose in a landfill. Thanks to sprouts, I am now contributing to the plastic waste that is so damaging to our environment. So in essence, the lack of paper bags has had a devastating impact on both the environment and my carbon footprint.
After submitting this to Pissed Consumer, I was contacted by customer relations and the short answer I received was less then palatable.
The answer consisted of only two sentences that obviously came from a person not interested in providing solutions.
So bottom line, Spouts does not care that their decision to no-longer carry paper bags has become an environmental catastrophe. In two months time, we used 2lbs of plastic trash bags instead of the biodegradable paper bags we have used for years.
Also, the Customer relations person forwarded my complaint about removing their band-saws back to the meat department of my local store, who, can do nothing about the issue.
Severe lack of forethought and just another case of a corporation telling us what they think we want to hear.
Thank you,
Bill Jackson
User's recommendation: Not sure if you want to shop here if you care about the environment
Discrimination! NO STARS
I was told I couldn't shop without wearing a mask, even though I cannot wear one due to a medical condition and the local proclamation says I should be exempt. They called the police and threatened to arrest me for trespassing if I didn't leave, even though I was practicing social distancing and have no symptoms. Their website says they follow local laws, but they currently are not.
- Most things before i was discriminated against
- Do not allow city exemptions for mask wearing
- Discriminate and break the local accessibility laws
- Refused my money for my produce because i could not wear a mask
Preferred solution: Allow those with medical conditions that cannot wear a mask to shop as long as they are properly distancing. Or institute mask-free shopping hours.
User's recommendation: Don't shop here until they start caring about not discriminating!
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Verified Reviewer | Reno, NevadaChicken bone in sandwich
Purchased a deli croissant chicken salad sandwich and while eating it something poked the inside of my mouth and I found a good size chicken bone which had I swallowed it would have caused a serious injury, choking, and or worse. Attempted to call the store but got no answer.
Finally emailed the Corp.
office and a manager, Eric, from the local store called and left a message on my phone. Although he said he would talk to the deli depart and offered a token sandwich and bag of chips, his demeanor over the phone suggested that he belied the severity and potential outcome for myself and the store
Preferred solution: Apology
User's recommendation: Not take the preparation of your food by others for granted, check it before consumption.
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Verified Reviewer | Riverside, CaliforniaConcerned for the treatment of their employees
I was visiting the location in Southern Ca Riverside location earlier this week; when i was stopped in my tracks from what i had originally thought was just typical conversation between employees and what i heard and saw was unsettling causing me to stop in my tracks in disbelief. The tone of the conversation seemed be that of several managers giving direction to one employee; which is normal, but what isnt normal is what followed.
The employee receiving the orders of tasks, and critiques of their competence was visibly upset and seemed physically defeated by the managers approach. To paint the picture for you, that poor employee reminded me of one of those neglected and abused dogs in one of Susan Sarandons ASPCA. Commercials Terrible right?! Poor thing looked like she was just done with it all; like she was defeated, exhausted and starting to believe the not so positive words of encouragement from these 3 jokers!!
I wanted to hug her so bad Im a stranger how do you know Covid I kept my distance the poor thing look like she was just getting beat up by them verbally all day. My heart broke and I even started to get watery eyed and choked up because no living being deserves to be treated like that and being a survivor of abuse myself, i can completely sympathized and empathized with her. I unloaded my grocery cart what typically would has been a grocery purchase over andI unloaded my grocery cart what typically would has been a grocery purchase of over $200, and sat in my car for over an hour contemplating on what to do and how to protect this employee and stop these evil, far less qualified, sorry excuse of management, poor representation of this corporate health food store chain dont ever treat an employee like this again . Like where is the love?
Can someone please tell me what happened to common decency, human compassion, kindness in the world and the work place! If a Company that promotes a healthy lifestyle allows their managers of all levels to treat their other employees in a very abusive and unhealthy way, I believe they should have to change their mission statement as a company and what they value as important. Because what I witnessed that day was Im speakable they were coming up to this employee and what appeared to be shifts like taking turns on beating a pin yada and telling this employee she cant take a break she needs to work faster she needs to be better she has to get all of her tasks done meanwhile theyre not giving her any chance to finish a task and theyre not communicating with each other it look like you were setting this poor girl up to get fired it was completely unprofessional and then when I walked back in to see if I could catch this employee and talk to her to see if she was OK because I couldnt leave without making sure this girl did not need anything I overheard one of the same managers that were hounding this girl tell a different employee that she was already upset totally blame shifting, being passive about the severity of it and how wrong they were, not validating the employees feelings and not taking accountability for the poor behavior by these terrorizers creating a hostile work environment. I wasnt able to locate the employee and Ill give her my condolences and offer any type of help offered to take her to go get ice cream or something after her shift or if theres anything I can do to brighten her day because no one needs to feel that way.
And as I was leaving the store for the last and final time for as long as I live I remembered I had witnessed other types of immoral and abusive behaviors from other store employees, and even though they have a yes policy that they pried themselves on I remember one time I had asked what was a store manager for help and he was completely rude and condescending. I chalked those incidents to them having a bad day or something; but now i realize they are just terrible humans and shouldnt be in their position of authority.
Preferred solution: Id like to see these people removed from their positions and for corporate to conduct a full investigation of these Reginald and reg managers
User's recommendation: Dont shop sprouts or work for them!!!!
About
Sprouts Farmers Market, LLC is a large chain of grocery stores. The first Sprouts store was opened in Chandler, Arizona in 2002. Today company’s headquarters is based in Phoenix, Arizona, United States of America. Sprouts Farmers Market offers fresh baked goods, ready-to-eat meals, sensibly-priced vitamins, gluten-free groceries, and fresh vegetables. The company also provides local and organic dairy items, and more than 200 bins of bulk items. Sprouts Farmers Market has more than 200 stores across the United States of America. The company provides recipes with nutrition information regarding certain food products on its official website. Customer service is provided Monday-Friday from 8 a.m. to 5 p.m.
Sprouts Farmers Market is ranked 99 out of 756 in Food Stores category
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Let me get this straight: you growled like a dog in a grocery store and claim to be savvy and know business? What a joke!
Have seen the state of your writing here? A fifth grader could have written a better complaint! You sound like a nightmare and shame on your for hassling another human being. Yes, that right.
A human being. Oh, but entitled people like you think you are better than service workers. You know where you could have found corn? Up your backside.
A big ol' corn on the cob. Please do that store, its customers and employees a big favor and never return.
No one wants to deal with someone like you. And in case no one has told you: normal people do not growl like a dog in the grocery store.
What a horrible person you are going back up to that employee. I’m sure he didn’t know about the corn by checkout. You need to check your nasty self and realize you don’t matter to anyone.