Sprouts Farmers Market Reviews

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Sprouts Farmers Market - Discrimination! NO STARS
I was told I couldn't shop without wearing a mask, even though I cannot wear one due to a medical condition and the local proclamation says I should be exempt. They called the police and threatened to arrest me for trespassing if I didn't leave, even though I was...
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89 comments
#2035890

If you must know plenty of front end staff our belittled by this so called patriots or trump supporters. They believe it’s a hoax and play victim any chance they can.

Meanwhile your lovely staff are battling loved ones passing away from COVID-19. I don’t mind the rhetoric but please stop acting like you’re all little saints when calls us communists or Biden lovers

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Featured
ID
#2076601 Review #2076601 is a subjective opinion of poster.
Location
Glendale, Arizona
Service
Sprouts Farmers Market Customer Care
Pros
  • Most things before i was discriminated against
Cons
  • Do not allow city exemptions for mask wearing
  • Refused my money for my produce because i could not wear a mask
  • Discriminate and break the local accessibility laws
Preferred solution
Allow those with medical conditions that cannot wear a mask to shop as long as they are properly distancing. Or institute mask-free shopping hours.
When it was my turn in line, cashier was rude to me 4 me not understanding how 2 scan the barcode 2 access my digital coupons. kept telling me to listen. That pist me off, because just because I wasn't understanding the way things were being explained to me doesn't...
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ID
#2694330 Review #2694330 is a subjective opinion of poster.

Not ok with my call being ignored

called (no answer) 4 clarification as to whether or not store carried specific product.got after hour answering machine, which doesn't make sense- store not closed.

User's recommendation: file a complaint with corporate.

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ID
#2694074 Review #2694074 is a subjective opinion of poster.
Location
Sacramento, California
Pros
  • Nearby
  • Selection
  • Good selection of products
Cons
  • Customer service

Poor inshore experience

Marie wouldn't ck wrong price ring up I said I would after I leave then. she rang $7.99, I said it was normally $6.99. on sale for 6.49. I returned and took the sign to front with a package with a dollar off coupon. she couldn't process refund & called the manager and said I took the coupon from somewhere else because it was the only pkg so marked,True, the coupon was on only 1 package, but it was on the one I brought up. the mgr made things right. but I am giving you 6 months to respond and will go to Vitamin Cottage till them
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1 comment
#2032539

No one cares ho g

ID
#2656019 Review #2656019 is a subjective opinion of poster.
Location
Denver, Colorado

I’m trained deli staff

Sprouts Farmers Market - I’m trained deli staff
Sprouts Farmers Market - I’m trained deli staff
Sprouts Farmers Market - I’m trained deli staff
My wife brought home deli sandwiches and half way through mine I realized the chewy stuff that I couldnt crush up was the plastic that the deli meat come wrapped in. I quickly realized what I was eating and told my son to stop eating and spit it out. He was 90 percent done with his sandwich I was half way through mine. I went to complain and met with denial and accusations from the manager. We were sick for 3 days till the plastic passed. I still havent heard a word from sprouts. My family , friends and fellow bloggers will never return.

User's recommendation: Go to Whole Foods.

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ID
#2652103 Review #2652103 is a subjective opinion of poster.
Location
Agoura, California

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New Reviewer

We need a direct or accounting contact

Hello, we do not have an AP email or direct contact for ALL billing/ duplicate payments or short payments issues. Please let me know who is the rep for HumanN and their contact details. We have to many unpaid /past due bills. Thank you, Elizabeth Portillo Sr. Accounting Specialist
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ID
#2603565 Review #2603565 is a subjective opinion of poster.
Preferred solution
info for ap

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New Reviewer

Face mask policy

I was confronted by three of Sprout's employees because I had no mask on. I told them I have a medical problem and am exempt per CDC statements. They insisted I ware one anyway. I left the stars and went to Kroger and spent over $500 there last month. Sprouts loss, Krogers gain

User's recommendation: Don't be a sheep, shop Krogers.

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1 comment
#2022428

No one cares bro. Shop elsewhere and leave the sane people alone. Funny how it took you 16 months in to complain you po s.

ID
#2590942 Review #2590942 is a subjective opinion of poster.

Mask mandate

Was shopping for first time in this store. Employee comes up and ask if I have a mask. No I said. He informed me I had to ware one in order to shop in this store. I informed him it is a scientific medical FACT that Mask cannot stop or slow the spread of COVID. He said I had to wear one. I said, are you kicking me out of the store? He said no you can shop online. Well DUH

User's recommendation: Unless you want to conform to a radical goverment, shop anywhere else!!!!

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3 comments
#2036236

Hahahaha maskless pi G

#2022756

It is spelled wear not ware you moron. Glad you got kicked out.

#2008959

No apology for you. If you don’t like it, open your own store and set policy.

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ID
#2531513 Review #2531513 is a subjective opinion of poster.
Location
New Port Richey, Florida
Preferred solution
Apology
New Reviewer

Terrible costumer service at your Memphis-Perkins location .

I addressed a stock clerk on what aisle I could find seafood broth. Took a stance and stared directly at me without any reply. I immediately said I am sorry if I offended you in any way he did utter one word. In turning away and I said no worries no problem and walked away. I asked a cashier to speak with the manager was told he was on a phone conference. I called back on the same day spoke unable to get anyone to answer the phone on many attempts. Reached out to your Germantown store the manager to my name/ # and Mike called me. He stated sorry that it happen and continued on about the stress workers are under. I will not be shopping at Sprouts any longer and will share my negative experience thru social media and friends!
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1 comment
#2005801

Why would you call a different store that had nothing to do with the incident? And next time try using some common sense. If it’s not in the soup aisle, ask the worker at the seafood counter!

ID
#2513842 Review #2513842 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Sprouts Farmers Market Customer Care
Pros
  • Easy access
Cons
  • Management
Preferred solution
Let the company propose a solution

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New Reviewer
I sent my complaint and it was responded by what appears to be a autoreply or bot. I replied to the response but did not receive a reply back after that. I will attempt to contact corporate or/and the legal department to resolve this matter, which had to do with...
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1 comment
#2004966

What are you claiming a loss of $25?

ID
#2503445 Review #2503445 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Variety of food
  • Product vendors i prefer
  • Fruits and vegetables
Cons
  • Breaking civil code fifty one and american disability act laws
  • Harassed for not wearing a mask
  • Religious discrimination
Loss
$25
Preferred solution
An apology and a change in policy allowing for religious and medical exemptions from their mask usage policy or, better yet, giving all customers a choice to wear a mask or not.
New Reviewer

Charging for paper bags

In my county in Maryland you are required to charge 5 cents per plastic bag. That money goes to the county for disposing the plastic bags. Sprouts is the only store in the county that charges for paper bags. That money goes in their pocket. Guess they don't charge enough for their groceries. Never shop Sprouts,
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3 comments
#2001560

Shop elsewhere! No one cares!

#2001613
@PissedConsumer2001560

That's why I posted it so others will shop elsewhere

#2002147
@Joel L

Sorry man, I’ll still shop there. It’s only a bag.

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ID
#2496184 Review #2496184 is a subjective opinion of poster.
Preferred solution
Stop charging for paper bags at check out.

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New Reviewer
Update by user May 02, 2021

Haven’t heard anything from Sprouts.

Original review posted by user Apr 01, 2021
Entered your store in Edmond Oklahoma. While shopping, I was offered a mask to wear. I declined. Moments later I was approached by three men, one appeared to be the manager. He asked if I had been offered a mask. He knew I had...
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ID
#2484419 Review #2484419 is a subjective opinion of poster.
Location
Edmond, Oklahoma
Service
Sprouts Farmers Market Customer Care
Pros
  • Convenient to our location
Cons
  • Illegal practices
  • Mask bullying
  • Liberal discrimination policies
Preferred solution
Let the company propose a solution
New Reviewer

Illegal and horrible customer service

You will lose far more than you gain as your notorious treatment of people who medical exemptions from wearing masks, We will pool our money and fund large billboards and flyers encouraging people not to shop at Sprouts, even prior to your mask policy, your store was mediocre at best, now it over the top horrible. Loren Pearce

User's recommendation: Shop elsewhere.

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ID
#2483157 Review #2483157 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Sprouts Farmers Market Customer Care
Cons
  • Read my rant
  • Mgr or cashier attitudes bad cs 1 line open
  • Discriminating company - violation of civil rights act
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
On March 18,2021 I was removed from the Sprouts market, on Zaragosa Rd in El Paso Texas. If you are unware the Governor of the State Of Texas removed the mandate for Face Coverings on March 10,2021. Eight days later I walked into this particular sprouts without a Face...
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ID
#2463686 Review #2463686 is a subjective opinion of poster.
Location
El Paso, Texas
Service
Sprouts Farmers Market Customer Care
Cons
  • Horrible attitude and contempt for their customers
Since I was repeatedly unable to get your Customer Svc to resolve issue previously detailed and yesterday had the misfortune to be disconnected by your Customer Svc. Christina who subsequently wouldnt answer my ph call, in desperation I reached out to your 2060 E...
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ID
#2461041 Review #2461041 is a subjective opinion of poster.
New Reviewer

Online order

I need to speak to a representative. My issue has not been addressed by anybody. I have a problem I need to speak to a representative. I have a problem I need to speak to resend it if
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ID
#2454775 Review #2454775 is a subjective opinion of poster.
Preferred solution
I need to speak to somebody.

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